Making a complaint

You can make a complaint online or via a hardcopy.

Fact sheet – Making a complaint to the Victorian Inspectorate Fact sheet – Making a complaint to the Victorian InspectoratePDF (304.81 KB)

Online complaint form

Complete the online complaint form.

Make a complaint

Hardcopy complaint form

Please read the Notes for Complainants before you lodge your complaint.

Notes for Complainants Notes for ComplainantsPDF (166.8 KB)

Download the Victorian Inspectorate complaint form in hard copy here:

Complaint form Complaint formPDF (184.74 KB)

Reading the Notes for Complainants will help you to understand how to complete the Complaint Form and what information the VI needs in order to consider your complaint.

It is not compulsory to use the Complaint Form, but it is strongly recommended.  Using the Form will help to ensure that the VI receives all the information it needs to consider your complaint properly.  If you do not use the Complaint Form, consideration of your complaint will probably be delayed because you will not have given the VI all the necessary information.

If you are not using the Online Complaint Form, you may send your complaint to the Victorian Inspectorate

By post

Make your complaint by post, using a hard copy Complaint Form sent to the Victorian Inspectorate at:

PO Box 617
Collins Street West
Melbourne Victoria 8007

DX 210172 Melbourne Victoria

By email

Make your complaint by email with the Complaint Form attached, to the Victorian Inspectorate’s email address:

Complaints not in writing

You are strongly encouraged to make your complaint in writing.  That way the Victorian Inspectorate will have a permanent record of exactly what you have to say.

If you can’t make the complaint in writing, please contact the Victorian Inspectorate Complaints Line by phone on 03 8614 3232.


Please contact the VI Complaints Line on 03 8614 3232 or send an email to

Don’t speak English?

If you have difficulty speaking English, you may seek help from the Translating and Interpreting Service (TIS) on 131 450.