Make a complaint about a Victorian integrity body

The Victorian Inspectorate (VI) was established to provide oversight of other Victorian integrity bodies and their officers. Part of this oversight includes receiving and, where appropriate, investigating complaints about these entities.

If you wish to make a complaint about:

  • IBAC 
  • an IBAC officer
  • a Victorian Ombudsman (VO) officer
  • a Victorian Auditor General’s Office (VAGO) officer
  • an Office of the Victorian Information Commissioner (OVIC) officer
  • the Chief Examiner or Examiners appointed under section 21 of the Major Crime (Investigative Powers) Act 2004
  • the (former) Office of Police Integrity (OPI)

the VI may be able to assist you with your complaint.

Please see Complaints that the VI can receive  to determine whether the VI is the appropriate body to receive and investigate your complaint.

Before you make your complaint:

  • You should attempt to resolve your complaint with the entity you are making a complaint about. If you are still unable to resolve your complaint, the VI may be able to assist you with your complaint.
  • Please consider whether the VI is the appropriate entity to receive your complaint. For more information, please see Complaints that the VI can receive.  
  • If you require legal protections to protect you from potential reprisals for making your complaint, you may wish to consider making a public interest disclosure (PID) to the VI by completing a PID form. For more information about making a public interest disclosure to the VI, please see our Public Interest Disclosures  page.
  • If you wish to make a PID about the VI or its officers you must make your PID to the Integrity and Oversight Committee (IOC) or to a Presiding Officer.
  • Please consider your privacy and whether you wish to make an anonymous complaint to the VI.
  • If you are complaining on behalf of another person, you must have their written consent before submitting your complaint to the VI.

Please note:  It is an offence to deliberately make a statement to the VI that is false or misleading in a material.

How to make a complaint:

To make your complaint to the VI, please complete the online complaint form below.

Submit a complaint online

Alternatively, you may submit your complaint by post, by downloading and completing the complaint form below. 

Victorian-Inspectorate-Complaints-form.pdf Victorian Inspectorate Complaints formPDF (974.74 KB) You may also submit your complaint in person at the VI’s offices. Please contact our Complaints Line on (03) 8614 3232 if you wish to submit your complaint in person.

Please note: If you wish to make a public interest disclosure (PID), please complete a PID form which can be found on our Public Interest Disclosures page.

Need help? 

If you need help filling out this form, or have any concerns about how the VI has handled your complaint, please see the More information section below or contact us on 03 8614 3232

If you have difficulty speaking English, you may seek help from the Translating and Interpreting Service (TIS) on 131 450.

More Information

Complaints that the VI can receive

The VI may receive complaints about how the entities that it oversees have performed or used their functions or powers. 

Complaints to the VI may include that the entity has performed their function or used their powers in a way which is:

  • contrary to law
  • unreasonable, unjust, oppressive or improperly discriminatory
  • based on improper motives
  • an abuse of power
  • improper

The types of functions or powers that the VI may receive a complaint about is different for each entity that the VI oversees.

Section 43 of the Victorian Inspectorate Act 2011 (VI Act) outlines the entities that the VI may receive a complaint about and the types of complaints that the VI can receive for each entity that it oversees.

A summary of the entities and the types of complaints that the VI is able to receive is outlined below:

 

IBAC or IBAC staff

We can receive and investigate complaints about how IBAC and IBAC staff have performed or used their functions or powers. 

For more information about IBAC, please visit the IBAC website

 

Victorian Ombudsman

We can receive complaints about how an Ombudsman officer has used their coercive powers or complied with procedural fairness when performing their duties under the Ombudsman Act 1973

For more information about the Victorian Ombudsman, please visit the Victorian Ombudsman website

 

Office of the Chief Examiner

We can investigate complaints about how the Chief Examiner or an Examiner has used their coercive powers or complied with the Major Crime (Investigative Powers) Act 2004.  

For more information about the Chief Examiner, please visit the Chief Examiner website

 

OVIC

We can investigate complaints about how an OVIC officer has:

  • used their coercive powers 
  • complied with procedural fairness when:

For more information about OVIC, please visit the OVIC website.

 

VAGO

We can investigate complaints about how a VAGO officer has:

  • used their coercive powers
  • complied with sections 30 – 37, 39, 41 – 46 and 48 -51 of the Audit Act 1994 

For more information about VAGO, please visit the Victorian Auditor-General’s Office (VAGO) website

 

Office of Police Integrity

The Office of Police Integrity (OPI) was abolished in 2013. We have certain limited power to receive and investigate complaints about conduct of the OPI that occurred before that date. 

If you think you may have a complaint against the OPI or a former OPI officer, please contact the VI on 03 8614 3232. 

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How the VI will handle your complaint

In handling your complaint, the VI will: 

  1. Consider whether it is the appropriate body to receive and investigate your complaint. 
  2. Consider whether your complaint needs to be handled as a public interest disclosure (PID). 
  3. Make relevant enquiries to obtain relevant information or documents in respect of your complaint. 
  4. Review how best to resolve your complaint, including considering whether your complaint needs to be formally investigated. 
  5. Where appropriate, address the issues complained about with the entity you made a complaint about, which may include providing that entity with formal or informal recommendations about improving the performance, compliance with, or exercise of their functions, powers or duties. 
  6. Advise you of the outcome of your complaint. 

The principles which guide how we will handle your complaint, include: 

  • Providing accessible, no-cost and simple methods for complainants.
  • Acknowledging and progressing complaints as quickly as we can.
  • Providing transparent information about how we assess complaints.
  • Protecting the privacy of complainant information as much as possible.
  • Treating everyone involved in a way that is objective, respectful and fair.
  • Considering and respecting human rights.
  • Promoting accountability for decisions.
  •  Acting on issues identified through our assessment of complaints by engaging with agencies to achieve improvements in the integrity system.

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Investigation of your complaint

The VI has a discretion as to whether or not it will formally investigate your complaint. In exercising this discretion, the VI will consider a number of factors, including: 

  • how best to resolve your complaint
  • the subject-matter and seriousness of the conduct reported
  • whether your complaint has substance and is credible
  • whether your complaint has already been investigated
  •  whether information relating to your complaint can adequately be obtained
  • whether the VI has resources to investigate your complaint

If the VI deals with your complaint as a public interest disclosure (PID) under the Public Interest Disclosures Act 2012 (PID Act) and determines that your complaint is a Public Interest Complaint (PIC), under section 44(2) of the VI Act, the VI must investigate your complaint.

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Will your complaint be treated as a PID?

If you seek legal protections to protect you from potential reprisals for making your complaint, you may wish to consider making a public interest disclosure (PID) under the Public Interest Disclosures Act 2012 (PID Act) by completing the VI’s PID form.

The VI’s PID form provides relevant information to help you make a public interest disclosure.

Regardless of which form you decide to use, the VI will consider whether your complaint should be handled as a PID under the PID Act, unless you have confirmed (within the Complaint Form) that your complaint is not a PID.

For more information on making a PID please see our Public Interest Disclosures  page.

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Can the VI change the outcome of a complaint that you made to another agency?

The VI is unable to re-make the decision of another agency. The VI can however deal with your complaint in accordance with its complaint handling procedures outlined above.

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