How complaints are assessed

If you want to complain to the Victorian Inspectorate  because IBAC or Victorian Ombudsman or OVIC did not uphold a complaint you made to them, the Victorian Inspectorate's role is only to consider whether IBAC, Victorian Ombudsman or OVIC considered your complaint fully and fairly.

The Victorian Inspectorate  has no power to reconsider a complaint if the only reason is that you disagree with the decision made.

If the Victorian Inspectorate considers that your complaint is valid, it may recommend that IBAC, Victorian Ombudsman or OVIC should reconsider their decision, and in a serious case it may make a report to Parliament. However the Victorian Inspectorate has no power to remake a decision made by IBAC, Victorian Ombudsman or OVIC or to direct them to alter a decision.

On receipt of each complaint the Victorian Inspectorate assesses it for three purposes:

  1. to consider whether it may be a protected disclosure
  2. to determine whether the Victorian Inspectorate has jurisdiction to investigate it
  3. where the Victorian Inspectorate considers that it has jurisdiction to investigate the complaint, to determine whether it  warrants investigation

The assessment process requires the Victorian Inspectorate to gain a full and clear understanding of the complaint and of the decision made by the agency concerned.