Disability worker assisting young girl

Quality and safeguards for Victorian approved providers

The Victorian Government continues to operate existing quality and safeguards to ensure safe and high quality services for people with disability until the new National Disability Insurance Scheme Quality and Safeguarding Framework is implemented in 2019.

Registered NDIS providers operating in Victoria during the transition to the NDIS must comply with Victorian policy and legislative requirements with respect to quality and safeguards.

The Guide to Suitability on the Provider toolkit page on the NDIS website provides guidance to providers on the requirements to be registered as an NDIS provider - including Victoria’s quality and safeguard arrangements.

 

Transition of Victoria’s in-scope quality and safeguards functions to the NDIS Quality and Safeguards Commission

The NDIS Quality and Safeguards Commission (NDIS Commission) is a new independent body that will commence operating in Victoria from 1 July 2019.

The Department of Health and Human Services (department) has ceased accepting applications for registration of providers for the purposes of obtaining ‘Victorian approved NDIS provider status’ as a prerequisite for NDIS registration.   

The department will continue to process complete applications that were received by the department by close of business on 28 February 2019. 

The National Disability Insurance Agency (NDIA) will continue to receive new applications for NDIS registration from providers until 30 June 2019.  The NDIA is responsible for NDIS registration and any questions about that process, including the timing, should be directed to the NDIA.

Incomplete applications and applications received by the department after close of business on 28 February 2019 will not be processed.  This means that providers which did not lodge a complete application with the department by close of business on 28 February 2019 will need to lodge their applications for registration directly with the NDIS Quality and Safeguards Commission.  

To avoid duplication of time and effort, providers that want to apply for registration groups in scope of Victorian approval should apply directly to the NDIS Quality and Safeguards Commission from 1 July 2019.

Factsheet - transition to NDIS Commission FINAL.docx Transition to NDIS Commission - January 2019DOC (387.48 KB)

Provider frequently asked questions

These questions and answers are to assist services providers preparing for the transition of Victoria’s in-scope quality and safeguards functions to the NDIS Quality and Safeguards Commission.   These questions were raised by service providers during quality and safeguards information sessions and enquiries to the departments and will be added to as more information becomes available. 

Transition of Victoria’s in-scope quality and safeguards functions to the NDIS Quality and Safeguards Commission Provider - Frequently Asked Questions - February 2019 Transition of Victoria’s in-scope quality and safeguards functions to the NDIS Quality and Safeguards Commission Provider - Frequently Asked Questions - February 2019DOC (383.37 KB)

Fact sheets

The following fact sheets provide an overview of how Victoria’s quality and safeguards requirements apply to Victorian approved NDIS providers. The Victorian Government will undertake ongoing monitoring of providers’ compliance with these requirements.

Information for Victorian approved NDIS providers

This information sheet has been developed to provide an overview for National Disability Insurance Scheme (NDIS) providers of disability services to help them understand their obligations under Victoria’s quality and safeguards working arrangements during transition to the NDIS.

Information for Victorian approved NDIS providers - March 2017 Information for Victorian approved NDIS providers - March 2017DOC (166.69 KB)

Information for Victorian approved NDIS providers of psychosocial supports for participants with a psychiatric disability

This information sheet has been developed to assist National Disability Insurance Scheme (NDIS) funded providers delivering psychosocial supports to people with a mental illness or mental disorder and associated psychiatric disability (NDIS providers delivering psychosocial supports) to understand their obligations under Victoria’s quality and safeguards working arrangements during transition to the NDIS. It also provides information on how a provider can obtain Victorian approved NDIS provider status.

Information for Victorian approved NDIS providers of psychosocial supports for participants with a psychiatric disability - March 2017 Information for Victorian approved NDIS providers of psychosocial supports for participants with a psychiatric disability - March 2017DOC (165.71 KB)

Victorian Quality and Safeguards arrangements for Early Childhood Intervention providers in the transition to the NDIS

This information sheet has been developed for NDIS providers of early childhood intervention services in Victoria (NDIS providers registered to deliver early intervention supports for early childhood- short form name: early childhood supports) to help them understand their obligations under Victoria’s quality and safeguards working arrangements during transition to the NDIS.

Quality and Safeguards arrangements for Early Childhood Intervention providers Quality and Safeguards arrangements for Early Childhood Intervention providers in the transition to the NDISDOC (238.46 KB)

Compliance monitoring of Victorian approved National Disability Insurance Scheme (NDIS) providers

This fact sheet provides information for Victorian approved NDIS providers on the role of local monitoring staff from the Department of Health and Human Services (DHHS).

Information Sheet - Compliance Monitoring for Vic approved NDIS providers - August 2017 Information Sheet - Compliance Monitoring for Vic approved NDIS providers - August 2017PDF (77 KB)

NDIS transition information for HACC-PYP providers

This fact sheet provides information for Home and Community Care Program for Younger People (HACC-PYP) providers about transitional funding arrangements, nursing and allied health funding and reporting and monitoring.

NDIS transition information for HACC-PYP providers - February 2018 NDIS transition information for HACC-PYP providers - February 2018PDF (505.9 KB)

Arrangements for Supported Independent Living in Specialist Disability Accommodation (SDA)

Where Supported Independent Living is provided in Specialist Disability Accommodation (SDA), and the service is a residential service as defined under the Disability Act 2006, the support provider must be registered under the Disability Act and approved by the Victorian Department of Health and Human Services to deliver at least one of the following registration groups:

  • Daily Tasks/Shared Living
  • High Intensity Daily Personal Activities
  • Daily Personal Activities

Offering residency in Specialist Disability Accommodation - Policy and Standards  (Victoria) - May 2017 Offering residency in Specialist Disability Accommodation - Policy and Standards (Victoria) - May 2018DOC (374 KB)

Building Code of Australia requirements for fire risk management in NDIS Specialist Disability Accommodation in Victoria - February 2018 Building Code of Australia requirements for fire risk management in NDIS Specialist Disability Accommodation in Victoria - February 2018DOC (377.04 KB)

Disability Accommodation Collaboration Agreement

The Victorian Government has provided a sample agreement to guide Specialist Disability Accommodation (SDA) and support providers on the form of agreements that meet the requirements of the Disability Act as follows:

Disability Accommodation Collaboration Agreement between Disability Service Provider and Specialist Disability Accommodation Provider Disability Accommodation Collaboration Agreement between Disability Service Provider and Specialist Disability Accommodation ProviderDOC (72.5 KB)

This sample agreement is an example only.. SDA and support providers are advised to seek their own in legal advice and draft agreements in consultation with their support provider.

Complaints

Complaints are an important opportunity to improve the quality of services. People with a disability should be supported in their right to complain to the provider and to the Disability Services Commissioner.

A person with a disability, a family member or friend of someone with a disability, a staff member, carer, or a member of the community can make a complaint about the provision of a disability service by a Victorian disability service provider. More information about making complaints is available from the Disability Services Commissioner.

Disability Services Commissioner Information sheet Disability Services Commissioner Information sheetDOC (23.13 KB)

The Mental Health Complaints Commissioner is an independent, specialist body established under the Mental Health Act 2014 to safeguard rights, resolve complaints about Victorian public mental health services and recommend improvements. More information about making complaints about NDIS funded mental health community support services is available from the Mental Health Complaints Commissioner.

Critical client incident management

Victorian approved NDIS providers are required to report incidents in line with the new Critical Incident Management System (CIMS). For more information about the CIMS, including the policy, link to the incident report webform and client incident register, fact sheets, implementation guidance, learning and development materials and IT requirements.

See Critical Incident Management System on our Providers website.

Further information for NDIS providers of Early Childhood Intervention Services

Practice advice on critical incident reporting for Victorian approved NDIS providers of Early Childhood Intervention Services is available from the Department of Education and Training.

Website: www.education.vic.gov.au/childhood/professionals/needs/Pages/ecisprofessionals

Emergency management

Victorian approved NDIS service providers must have an emergency preparedness plan in place that is practised regularly and reviewed annually. Service providers need to have this plan to be able to respond to emergencies like bushfires, heatwaves and floods. Service providers are also required to screen clients for inclusion on the Vulnerable Persons in an Emergency Register.

Emergency Management Responsibilities for Victorian approved National Disability Insurance Scheme  Providers - March 2017 Emergency Management Responsibilities for Victorian approved National Disability Insurance Scheme Providers - March 2017DOC (398.72 KB)

Restrictive interventions

A restrictive intervention is any intervention that restricts the right or freedom of movement of a person with a disability. Under Part 7 of the Disability Act 2006, a disability service provider requires approval from the Department of Health and Human Services (DHHS) to use restrictive interventions. Organisations must apply for this approval through the Restrictive Interventions Data System (RIDS).

Information Sheet - Restrictive Interventions Data system (RIDS) - Procedures for Accessing RIDS - September 2017 Information Sheet - Restrictive Interventions Data system (RIDS) - Procedures for Accessing RIDS - September 2017PDF (266.69 KB)

More information about restrictive interventions is available from the Office of Professional Practice.