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Support and Safety Hubs

Support and Safety Hubs, known as The Orange Door, help women, children and young people experiencing family violence and families who need support with the wellbeing and development of their children.

They help connect people directly to services and provide a coordinated response to a range of different needs, and where required a whole-of-family response, including holding perpetrators to account.

As well as giving women, children and families the help they need to stay safe, hubs are equipped with the training and tools to know more about the perpetrator. They are able to better assess risk and have the expertise to engage perpetrators to challenge and change their behaviour.

The establishment of the Support and Safety Hubs was a key recommendation of the Royal Commission into Family Violence and the Roadmap to Reform as part of a long-term plan to end family violence in Victoria and help better support and protect vulnerable children.

Family Safety Victoria is establishing the hubs in partnership with government and community service organisations.

The initial roll-out of the hubs’ physical locations is in five launch sites in Barwon, Bayside Peninsula, Inner Gippsland, Mallee and North Eastern Melbourne areas.

The hubs represent a major change in the way specialist family violence, family and children services and general services such as doctors, schools and hospitals are coordinated and connected to better respond to family violence and vulnerable children.

Over time a complete access network will be established and people will be able to access hubs how they want, when they want, in a way that is safe.

As well as through the physical locations, over time the hubs will deliver services through a network of:

  • telephone and online access options
  • primary, community-based locations
  • alternate satellite locations, or ‘spokes’, which will deliver a core set of hub functions
  • out-posted hub workers who are based within other services
  • outreach/mobile workers who will meet people where they feel comfortable, for example at home or in a community setting.

What do hubs do?

The hubs network is designed to be safe, inclusive and welcoming for all Victorians.

The hubs will fundamentally change the way we work with women, children and families, by providing:

  • a more visible contact point so that people know where to go for support
  • help for people to understand and identify family violence and child wellbeing issues
  • a better understanding of risk, and plans to manage risk
  • specialist expertise in working with women, children and men
  • an approach across the spectrum of prevention, early intervention and response
  • connection and coordination – the hubs do some of the hard work for people to ensure they can access the right services

Concept paper

The Support and Safety Hubs Statewide Concept describes the intent, scope, key functions and roles of the hubs and how they contribute towards helping to end family violence in Victoria.

Support and Safety Hub Statewide Concept.pdf Support and Safety Hub Statewide ConceptPDF (2.2 MB)

The concept was developed in collaboration with victim survivors, industry experts and members of the wider community, with Aboriginal self-determination being a guiding principle throughout the design process.

Client experience

Phase one of the client experience project is complete. It included design and testing activities with clients and frontline workers, and delivered two key products:

Support and Safety Hubs Client Experience Design_Phase 1 Report Support and Safety Hubs Client Experience Design_Phase 1 ReportPDF (10.81 MB)

This includes practice tips and tools for hubs workers, an explanation of the project methodology and considerations for further work.

Support and Safety Hubs Client Experience Toolkit Support and Safety Hubs Client Experience ToolkitPDF (8.82 MB)

The toolkit draws on the report findings. It is currently being used in training for hubs workers, and parts of the toolkit have been included in the Support and Safety Hubs Interim Integrated Practice Framework.

Phase two (the final phase) of the project will deliver a process for Family Safety Victoria and the hubs to: 

  • integrate the voice of clients into the everyday work and ongoing development of the hubs
  • measure the experience of clients of the Hubs after they commence service delivery