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Expand funding for after-hours responses

Recommendation 012 - Implemented

Pending the establishment of the recommended Support and Safety Hubs, the Victorian Government expand funding for after-hours responses—including the capacity to activate a face-to-face crisis response when required—in each of the 17 Department of Health and Human Services regions.

What we are doing

An immediate funding boost was provided to strengthen after-hours responses for victims of family violence across the state in 2016–17.

An enhanced after-hours response model has been developed to ensure that face-to-face crisis support can be activated, when required, across the state.

The approach to delivering after-hours responses will continue to be refined alongside the establishment of Support and Safety Hubs.

Where we are up to

An enhanced statewide after-hours crisis response model that provides victim survivors access to face-to-face crisis support when required across the state commenced in January 2018. An additional $6.0 million was allocated to local agencies across the state to deliver family violence after-hours face-to-face crisis responses under the enhanced model.

An After-Hours Working Group was established to assist with this work and develop operational guidelines. These guidelines were produced in conjunction with other Victorian Government agencies and community service organisations and are available on the Department of Health and Human Services website.

This recommendation has been implemented.



Who is leading the change

Family Safety Victoria